Khan’s Aesthetics – Refunds & Returns Policy
Last updated: 01/11/2026
This Refunds & Returns Policy applies to all purchases made through https://khansaesthetics.co.uk.
1. Overview
At Khan’s Aesthetics, customer satisfaction is important to us. This policy explains your rights and our procedures regarding returns, refunds, exchanges, and cancellations.
Nothing in this policy affects your statutory consumer rights under UK law.
2. Right to Cancel (Distance Selling)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.
Due to hygiene and safety considerations, certain products are exempt from the right to return once opened or unsealed.
3. Return Eligibility
To be eligible for a return:
- Items must be unused, unopened, and in their original condition
- Items must be in original, sealed packaging
- A return request must be made within 14 days of delivery
- Proof of purchase is required
4. Non-Returnable Items
For hygiene, safety, and regulatory reasons, we cannot accept returns or issue refunds for:
- Opened or used aesthetic, cosmetic, or skincare products
- Products with broken or tampered seals
- Injectable or temperature-sensitive products
- Items marked as clearance or final sale
- Gift cards or promotional vouchers
These exclusions are permitted under UK consumer law.
5. How to Request a Return
To request a return, please email:
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Returns must be authorised before items are sent back. Unauthorised returns may be refused.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
- We strongly recommend using a tracked delivery service
- We are not responsible for items lost or damaged in return transit
7. Refunds
Once a returned item is received and inspected:
- You will be notified by email of the outcome
- Approved refunds will be processed to the original payment method within 5–10 working days
Refunds cover the product price only. Original delivery charges are non-refundable unless the return is due to our error.
8. Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the item(s) and packaging
We will offer a replacement, exchange, or full refund (including delivery costs) where appropriate.
9. Exchanges
Exchanges are offered only for items that are faulty, damaged, or incorrectly supplied.
If you wish to receive a different product, please request a return and place a new order once your refund has been processed.
10. Order Cancellations
- Orders may be cancelled within 24 hours of placing them, provided they have not yet been dispatched
- Once an order has been dispatched, it must be returned in accordance with this policy
11. Contact Us
If you have any questions about this Refunds & Returns Policy or need assistance with an order, please contact: